At HillsCraft, we value your trust and strive to provide you with the best shopping experience. Please read our return and refund guidelines carefully before placing an order.
1. Order & Shipping
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We accept only prepaid orders.
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Free shipping is provided on all orders.
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Orders are processed and shipped within 48 hours of confirmation.
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You may cancel your order within 3 hours of placing it. After this window, cancellation will not be possible.
2. Returns & Refunds
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If you receive a damaged product, you are eligible for a full refund.
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For refund claims, please provide an unboxing video clearly showing the issue.
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Refunds will be processed to the original payment method.
3. Size & Quality Exchange
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After delivery, if there is a size or quality issue, you can request an exchange.
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In such cases, the customer bears the delivery charges (reverse pickup + forward shipping).
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The exchanged product will be shipped once we receive the returned item in original condition.
4. Notes
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Products must be unworn, unused, and in original packaging for exchange.
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Customised or used products will not be eligible for return or exchange.
📩 Contact Us (24/7 Support):
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Email: info.hillscraft@gmail.com
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WhatsApp: +91 623030 7775
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