Refund and Returns Policy

Thank you for shopping with Hillscraft. We strive to ensure your complete satisfaction with every purchase. Please take a moment to review our policy regarding returns, exchanges, and refunds.

1. Returns & Exchanges

Size Exchange
Customers may request a size exchange once the product has been received. Please note that the customer is responsible for the delivery charges incurred during the exchange process.

Returns Due to Quality Concerns
If you are not satisfied with the quality of the product, you may return it. In such cases, delivery charges will be deducted from your refund amount.

2. Damage Claims

Mandatory Unboxing Video
To process claims for damaged items, an unboxing video is required. This video must clearly show the product being opened for the first time. Claims without this video evidence will not be accepted.

3. Return Process

Return Window
Return or exchange requests must be initiated within 2 days of receiving the product.

How to Initiate a Return or Exchange
Contact us via:

Requests made after the 2-day window will not be eligible for return or refund processing.

4. Refunds

Refund Eligibility
Refunds are processed to the original payment method used during purchase. Shipping charges are non-refundable, except in cases where:

  • The item received is incorrect, or

  • The product is damaged (with valid unboxing video evidence).

5. Shipping Costs

Shipping charges are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or damaged product).

6. General Conditions

  • Returned items must be unused, unwashed, and in original packaging with all tags intact.

  • All returns and exchanges are subject to inspection and approval based on the conditions outlined above.

  • We recommend retaining the original packaging until you are fully satisfied with your purchase.

For any further assistance, feel free to contact our customer support team on WhatsApp at 6230307775 or via email at info.hillscraft@gmail.com.

We appreciate your understanding and cooperation.
Thank you for shopping with Hillscraft.